Reference

Open surga88 Privacy Policy for Your Account

Our Privacy Policy explains how we collect and use your account, phone verification and wallet-status data before you enter the lobby.

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HELP WHEN NEEDED

Reach Support About Your Privacy Policy

A clear support route helps when you want to ask about a data record, correct an account detail or understand why a wallet reference appears in your history. Start from the login help area or the cashier path and tell us the account email or phone number connected to the request. We use those details to locate the right record without asking for a wallet PIN.

Team online

Account data request

Ask us to locate the account data connected with your phone verification or login record. We may confirm account ownership before discussing personal details through the support path.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, share its date and status rather than a PIN. We compare the receipt reference with the account record.

Correction request

Send the detail you want changed and the reason for the correction. Our support team can explain which account fields can be updated and which records must remain.

ACCOUNT SAFETY

Explore surga88 Data Handling Step by Step

We explain the practical controls behind this Privacy Policy so you know what happens after each account action.

Collection

We collect details you submit for an account, phone verification and support, plus technical signals needed for login security. We do not need the private PIN for DANA, OVO or GoPay.

Cookie choices

Cookies and similar browser records help keep a session active, remember essential settings and detect unusual sign-in behaviour. You can manage browser permissions, though some account steps may then need repeating.

Login protection

Phone verification connects the sign-in step with your account record. We may ask for an additional account check when device behaviour or a wallet status request does not match earlier activity.

Retention period

We retain account, support and transaction references only for the period needed for service records, security checks or legal duties. When retention ends, records are removed or separated from direct account identity.

Device changes

A move between mobile browser and desktop can create a new device signal in the account record. That signal supports access checks; it does not give us access to unrelated files on your device.

Requesting changes

Contact support through the login or cashier path to request access, correction or deletion where local law permits. Include the account phone or email so we can verify the request.

Find Answers About Privacy Policy Access

These Privacy Policy answers cover the account questions you are most likely to have before opening access from Indonesia. Each response points to a practical step, from phone verification and cookies to wallet references and requests for changes. If your situation is different, use the support path rather than sending sensitive payment credentials.

The surga88 Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps connect a sign-in with the correct account and supports security checks. We may use the result when you request account access, change details or ask about a wallet status.

No. Our Privacy Policy concerns account and transaction references, not your private DANA or QRIS PIN. Do not send a PIN in support messages; provide the date, amount reference or status instead.

Use the login help area or cashier support path and identify the account with its phone number or email. Where local law permits, we can process an access, correction or deletion request.

We keep account, support and transaction references for the period needed for account security, service records and legal duties. After that period, data is removed or separated from direct account identity.

Cookies can keep your session active and remember essential settings on a mobile browser. If you block them, some login or phone verification steps may need to be completed again.

Yes, the policy describes data handling for the Indonesia-facing website and mobile browser path, including Jakarta access. Account access and eligibility depend on local law, so local rules still apply.

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